Syncing error?

General
1

Hello all. Both of my devices seem unable to sync. Are you also experiencing issues?

Thanks.

2

I have the same issue since yesterday.

3

Same problem, and still no fix because thereā€™s no support from Friday to Sunday. Itā€™s unacceptable for a company whose product relies on a daily memory algorithm to have no one on shift to handle critical failures when they occur.

4

Same issue. I cannot study because of this.

Additionally, when deleting the app and trying to relog to fix it, I am now getting a 500 error

5

[EDIT: I think I logged in with the wrong username. False alarm. Sorry for causing panic!!]

It finally let me log in, but I am now missing my entire library and study history. Literally over a year of progress all goneā€¦ I also just got an email saying ā€œWelcome to Skritterā€ as if my account were completely newā€¦.

1 Like
7

Thanks for the warning. Still not syncing for either device. Not sure what to do now.

8

Seems to be working again.

9

I have the same problem. I thought it was because I just renewed my subscription but obviously it is a bigger problem than that since more than me are experiencing this problem. I have tried a lot of things the whole day and nothing works.

10

Hey everyone. Sorry that you were experiencing nasty sync lag. We restarted the servers this morning and it seems to have done the trick. Initial sync, activity syncs, etc. are feeling normal again. Havenā€™t figured out exactly what the root cause was yet, but weā€™ll continue to monitor things and restart again if needed while we investigate.

If things do slow down again, try and be patient and it should eventually sync. It took about 3 minutes to finish the sync this morning when I opened the app. It felt like a lifetime compared to normal, but it did eventually finish the sync.

11

Sorry for the frustration. None of our droplets were running anywhere near capacity to fire off an alert, which weā€™ll need to dig into, but the second I noticed syncs taking WAY longer than expected, we jumped online to try and sort things out. Sorry again, and I hope things are back to normal for ya!

12

Thank you!