I’m a new subscriber and I feel compelled to give my honest and direct feedback on Skritter.
- It’s hopelessly unintuitable. A simple tutorial that provides an overarching view of how the delivery model works and how to progress from a standing start through to progression through the lessons would do wonders. I have no idea where to begin or what the underlying learning methodology is. What is the lesson structure? What is the progress path? Instead, there are just a series of headings and new users have to somehow work things out. The building sense of frustration I experienced is utterly counterproductive to the need to attain a receptive, learning state of mind. I realise that it could just be me being stupid - very possibly (perhaps even likely) - but it’s been a long time since I’ve used such a clunky and unhelpful navigation system. I used to be a professional UI/UX designer and I’m also a full-time masters’ level design lecturer, so I’m very attuned to the importance of the user experience. I’d recommend you spend some money on a decent UI/UX specialist and do some testing on virgin users so that you get an insight into the problems that new users run into.
User accessibility provision is poor. Unless I’m missing something, there is no way I could find to enlarge the size of the hanzi. I suppose I could use the browser zoom controls to do this but that is something of a cop-out. This is simply poor design. Some hanzi are incredibly complex and to see them only at small font sizes is an exercise in futility. Be kind to users with ageing or impaired eye-sight and provide an option to enlarge hanzi characters - it’s incredibly easy to do, honestly!
The beta html5 version simply doesn’t work withn Firefox 44.0.2. I’ve tried it on a Windows 8 machine and a Windows 10 machine. No dice. This is especially bad because by default you force new users straight onto the beta site. I couldn’t even sign up, for heaven’s sake! Great way to put new customers off. It was only by googling that I found the earlier/original/flash? version of the site and was able to sign up and access the interactive elements. (Why did I persist? - because my univesity has already paid for an educational licence. I would not have persisted had I been asked to spend my own money!)
Truth is, I found the whole thing so frustrating that I’m not coming back but at least I thought you might want to know why.